Privacy Policy
This page explains how Pandido collects, stores and processes player information. The platform operates under a Tobique Gaming Commission licence and follows standard data protection practices. Players in Australia can review these terms before registering. For additional platform rules, check the Pandido responsible gambling page.
Information Collection
Pandido collects personal data during registration and account use. This includes email addresses, passwords, selected currency and country details. Players must confirm they are 18 years or older before creating an account.
Additional data may be gathered during Know Your Customer verification. Typical documents include a passport or driver licence, utility bill, bank statement and proof of payment method. The platform uses this information to confirm identity and comply with anti-money laundering requirements.
Transaction records are also retained. Deposit and withdrawal history helps maintain accurate account balances and supports dispute resolution. Payment details for methods like Visa, Mastercard, Neosurf, MiFinity and crypto wallets are processed through secure channels.
Data Usage
Collected information serves several purposes across the Pandido official site:
- Processing deposits and withdrawals in AUD, USDT, Bitcoin and other supported currencies
- Verifying player identity through KYC procedures
- Delivering bonuses and promotional offers to eligible accounts
- Communicating service updates and account notifications
- Improving platform security and preventing fraudulent activity
- Meeting regulatory obligations under the Tobique Gaming Commission framework
The casino may analyse aggregated data to enhance game selection and user experience. This does not involve sharing identifiable personal details with third parties for marketing purposes without consent.
Data Protection Measures
SSL encryption protects data transmitted between player devices and Pandido servers. This applies to registration details, banking transactions and account communications. Secure socket layer technology creates an encrypted connection that prevents interception by unauthorised parties.
Crypto transactions add another layer of transparency. Payments through Bitcoin, Ethereum, Litecoin and USDT networks operate on blockchain technology with publicly verifiable records. Network fees may apply depending on the chosen cryptocurrency.
Session monitoring and login alerts help detect unusual activity. Players who notice suspicious access should contact support immediately through live chat or email at support@pandido.com.
Third-Party Sharing
Pandido may share limited data with specific third parties when required:
- Payment processors handling card, e-wallet and crypto transactions
- Regulatory authorities requesting compliance documentation
- Identity verification services conducting KYC checks
- Legal advisors responding to lawful requests
Game providers like Yggdrasil, Red Tiger, Hacksaw Gaming and Pragmatic Play operate independently. Their software runs through the platform but follows separate provider privacy standards.
Player Rights
Account holders can request access to stored personal information. The platform typically responds to data access requests within a reasonable timeframe. Players may also request corrections to inaccurate details or deletion of certain records where legally permitted.
Account closure does not automatically erase all data. Regulatory requirements may mandate retention of transaction records and verification documents for specified periods. Contact customer support for specific enquiries about data retention timelines.
Cookies and Tracking
The website uses cookies to maintain login sessions and remember preferences. These small files help deliver a smoother browsing experience across desktop and mobile browsers. Players can adjust browser settings to block cookies, though this may affect site functionality.
Analytics tools may track general usage patterns without identifying individual players. This helps improve lobby navigation, game filtering and cashier performance for Australian users.
Policy Updates
Pandido reserves the right to modify this privacy policy as regulations or operational practices change. Significant updates will be communicated through account notifications or website announcements. Players should review this page periodically to stay informed about current data handling practices.
Contact Information
Questions about privacy practices can be directed to customer support. Live chat operates around the clock for immediate assistance. Email enquiries sent to support@pandido.com typically receive responses within 24 hours. Support is available in English and several other languages including German, French and Polish.